Property Field Adjuster (St. Louis, MO)
Company: American Family Insurance
Location: Saint Louis
Posted on: October 16, 2024
Job Description:
At American Family Insurance Claims Services (AFICS, Inc.),
we're embarking on a transformation of our claims capabilities that
will put customers at the center of what we do best - protecting
and restoring their dreams when they need us most. We're leveraging
our expertise, technology, and new ways of working to actively
reinvent one of America's largest industries-creating a positive
impact that empowers our customers, communities, and company to
thrive. We are problem solvers who ask critical questions and
consistently tackle challenges big and small. Together, we disrupt
what's expected of insurance. Investigate and maintain
property/casualty claims. Determine liability, secure information,
reviews coverages, arrange appraisals, and settle claims. You will
work in the field handling homeowner property field claims. You
will preferably be located in or around the St. Louis Metropolitan
area, St. Charles, or North Jefferson County. A fleet vehicle is
provided with the position. You will report to the Claims
Manager.
We desire candidates with prior property adjusting experience. We
are also open to candidates in the mitigation/construction industry
with Xactimate experience.Position Compensation Range:$55,000.00 -
$90,000.00Pay Rate Type:SalaryCompensation may vary based on the
job level and your geographic work location. Relocation support is
offered for eligible candidates.Primary Accountabilities
- Investigates origin and cause of claims by contacting the
appropriate parties including insureds, claimants, agents,
attorneys, contractors, experts, special investigation unit, other
adjusters, public personnel, etc.
- Identifies complex issues and seeks assistance as needed.
Handles claims on a good faith basis.
- Handles both 1st party and 3rd party claims under multiple
policy types and numerous endorsements.
- Conducts on-site inspections when needed, evaluates damages,
and handles claim negotiations with insureds, claimants, attorneys,
public adjusters.
- Responds to customer inquiries, makes appropriate decisions and
closes file as needed.
- Interprets and determines policies, leases, by-laws,
declarations, articles and contract coverages and applies to all
parties for assigned losses.
- Proactively provides all parties with claim process and status
as appropriate; answers questions or redirects to other
areas.Specialized Knowledge & Skills Requirements
- Demonstrated experience providing customer-driven solutions,
support, or service.
- Demonstrated experience handling 1st and 3rd party, multi-line
claims across our operating territories, or other equivalent
experience.
- Demonstrated experience handling moderately complex claims, or
other equivalent experience.
- Solid knowledge and understanding of policies and endorsements
related to casualty coverages, or other equivalent knowledge.
- Solid knowledge and understanding of each phase of the claim
handling process, or other equivalent knowledge.Licenses
- Valid driver's license required plus an acceptable driving
record.
- Obtain state specific property casualty claims licensing as
required.Travel Requirements
- Up to 50%.
- Catastrophe duty up to 75% as applicable.Physical Requirements
- Ascending or descending ladders, stairs, scaffolding, ramps,
poles and the like. This position may require employees to visit
areas that have a higher hazard than a typical office such as
customer homes, body shops, or other locations.
- Moving self in different positions to accomplish tasks in
various environments including tight and confined spaces.
- Adjusting or moving objects up to 50 pounds in all
directions.Working Conditions
- Low temperatures.
- High temperatures.
- Outdoor elements such as precipitation and wind.
- Noisy environments.
- Hazardous conditions.
- Poor ventilation.
- Small and/or enclosed spaces.In this primarily home-based role,
you will spend 80% of your time (4+ days per week) working from
home and/or in the field handling claims. On occasion you may be
asked to travel to an office location for in person engagement
activities such as team meetings, trainings, and culture events.
- The candidate(s) selected for this role will be employed by
AFICS, Inc. (American Family Insurance Claims Services, Inc.), an
affiliate of American Family Mutual Insurance Company, S.I.
- Offer to selected candidate will be made contingent on the
results of applicable background checks
- Offer to selected candidate is contingent on signing a
non-disclosure agreement for proprietary information, trade
secrets, and inventions
- Our policy restricts consideration of applicants needing
employment sponsorship (visa) to specialty occupations. Sponsorship
will not be considered for this position#LI-HybridWe encourage you
to apply even if you do not meet all of the requirements listed
above. Skills can be used in many different ways, and your life and
professional experience may be relevant beyond what a list of
requirements will capture. We encourage those who are passionate
about what we do to apply!We provide benefits that support your
physical, emotional, and financial wellbeing. You will have access
to comprehensive medical, dental, vision and wellbeing benefits
that enable you to take care of your health. We also offer a
competitive 401(k) contribution, a pension plan, an annual
incentive, 9 paid holidays and a paid time off program (23 days
accrued annually for full-time employees). In addition, our student
loan repayment program and paid-family leave are available to
support our employees and their families. Interns and contingent
workers are not eligible for American Family Insurance Group
benefits.We are an equal opportunity employer. It is our policy to
comply with all applicable federal, state and local laws pertaining
to non-discrimination, non-harassment and equal opportunity. We
also consider qualified applicants with criminal histories,
consistent with applicable federal, state and local
law.#LI-MR1
Keywords: American Family Insurance, Saint Peters , Property Field Adjuster (St. Louis, MO), Other , Saint Louis, Missouri
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